Terms and Conditions

Terms and Conditions for the Provision of Passenger Transport Services aboard the „Odra Queen”

The Terms enter into force on 1 April 2024 and apply to all Agreements concluded with the Carrier.

§1. Definitions

Terms — the General Terms and Conditions for the Use of Transport Services aboard the „Odra Queen”.
Agreement — the agreement for the provision of Services, incorporating the Terms, concluded between the Carrier and the Passenger, acting directly or through authorised agents, representatives or intermediaries.
Ticket — the document confirming that an Agreement has been concluded between the Carrier and the Passenger.
Carrier — KJT SP. Z O.O., Wichrowe Wzgórza 76/4, 72-001 Siadło Dolne, Poland, NIP (Tax ID): 8513270890, REGON: 521305236.
Passenger — a person using the Service under an Agreement.
Disabled Person or Person with Reduced Mobility — a Passenger who is a disabled person or a person with reduced mobility within the meaning of Regulation (EU) No 1177/2010.
Baggage — items under the control of, or in the possession of, the Passenger.
Necessary Medical Equipment — medical and assistive equipment required by a Disabled Person or Person with Reduced Mobility.
Assistance Dog — a specially trained, marked and vaccinated dog required by a Disabled Person or Person with Reduced Mobility, holding a valid training certificate and current vaccinations.
Valuables — valuable items or documents, such as means of payment, jewellery, etc.
Carriage — the service of transporting persons and their Baggage under an Agreement.
Service — the service of transporting persons and their Baggage, provided by the Carrier aboard the Ship under an Agreement.
Fare — the price for the Carriage or Service.
Sailing Schedule — the schedule of start and end times of Services on the routes operated by the Carrier.
Price List — the list of Fares and other charges related to the Services at individual ports on the routes operated by the Carrier.
Ship — the vessel „Odra Queen” used by the Carrier to provide the Services.
Force Majeure — external events beyond the control of the Carrier, such as wars, blockades, strikes, etc.

§2. General Provisions

The Terms form an integral part of all Agreements concluded by the Carrier during their period of validity.
The Agreement and the Terms are governed by the law of the Republic of Poland and by international regulations, in particular Regulation (EU) No 1177/2010.
Summaries of Regulation (EC) No 392/2009 and Regulation (EU) No 1177/2010 are attached to the Terms as annexes.
Any disputes will be settled by the common court having jurisdiction over Szczecin, unless otherwise provided.

§3. Agreement and Carriage

The Carrier undertakes to perform the Service in accordance with the Agreement and the Terms.
The person making a Ticket reservation must inform the Carrier of the needs of a Disabled Person or Person with Reduced Mobility.
Passengers are required to comply with the instructions of the crew and the regulations of the Ship.
The Carrier reserves the right to refuse carriage of a Passenger or their Baggage in the event of a breach of the Terms or of safety regulations.

§4. Reservations and Fares

Reservations may be made online, by telephone, or in person at the office of the Carrier.
Fares for the Carriage must be paid within the deadline specified by the Carrier.
Passengers wishing to receive a VAT invoice for a ticket purchased on site should report this before making the payment.
The fare for a ticket purchased on board may be paid in cash or by payment card.
The fare for a ticket purchased online may be paid by payment card, bank transfer, or via the PayU fast payment system.
A ticket purchased online is sent automatically, once paid, to the e-mail address provided at the time of purchase, no later than one hour after the payment is confirmed.
Upon boarding, the Passenger is required to present the ticket purchased online either electronically (on the screen of a mobile device) or printed on paper.

§5. Refunds and Complaints

Refunds are possible in accordance with the applicable provisions of Article 27 of the Act of 30 May 2014 on Consumer Rights.
Complaints should be submitted electronically to: info@odraqueen.pl.

§6. Baggage

Passengers are entitled to carry a limited amount of Baggage free of charge.
Hand baggage must be placed in the designated areas aboard the Ship.
The Carrier is not liable for valuable Baggage that was not declared before check-in aboard the Ship.

§7. Liability and Limitations

The liability of the Carrier for damage caused to Passengers is limited to the amount specified in applicable regulations.
The Carrier is not liable for damage caused by Force Majeure or by the actions of third parties.

§8. Rights of Passengers with Disabilities

The Carrier undertakes to ensure equal access for Disabled Persons or Persons with Reduced Mobility.
Passengers are entitled to request assistance with carriage and to use Necessary Medical Equipment.

§9. Changes to the Sailing Schedule

The Carrier reserves the right to introduce changes to the Sailing Schedule for reasons beyond its control.
If a sailing is cancelled, Passengers are entitled to a refund or to use another available service.

§10. Final Provisions

The Terms may be amended in accordance with applicable law.
Matters not regulated by these Terms are governed by the law of Poland.
These Terms enter into force on 1 April 2024 and remain in effect until amended.

These Terms and Conditions are legally binding on all Passengers using the passenger transport services aboard the „Odra Queen”.